The team that built your product stays with it
We keep the same team close to your product after launch, so updates, improvements, and support happen with the same context and collaboration that built it.
- Uptime service level agreement
- 99.9%
- Fastest critical response SLA
- 2 bus. hrs
- Deployment cycle
- Weekly
- Downtime, past year
- Zero
Life after launch
What happens after we hand over the keys.
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The product drifts without attention
Libraries fall behind. Security patches get missed. Database queries slow down. Without a team actively watching what we built together, the quality we launched with quietly erodes.
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You want to keep building, not babysitting
Your energy belongs on growing your business — not chasing down deployment issues or coordinating with engineers who don't know your product's history.
How We Look After What We Build
We already know your architecture inside out. Application Care is how that knowledge keeps working for you — systematic, proactive, and always in context.
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Transition to Care
At project completion, we formally hand off to our care team — armed with full context of what we built, why, and what to watch.
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Maintain and Monitor
We actively monitor the platform we delivered — applying security patches, updating dependencies, and catching issues before your users do — with an AI on-call engineer watching between check-ins.
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Improve Deliberately
We schedule incremental improvements during agreed windows — performance gains, UX refinements, and technical debt resolution without disruption.
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Report and Plan
Every month closes with a platform health brief and a collaborative planning session — so you always know exactly where things stand and what's coming next.
AI On-Call Monitoring
An AI engineer on call, around the clock.
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Watches around the clock
Devin — an AI engineer on our team — monitors the platform we built for you 24/7: errors, slowdowns, failed integrations. No shifts, no gaps in coverage.
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Triage before tickets
When something fires, Devin investigates first — reads the logs, finds the cause, and resolves routine issues on its own. Most alerts never reach your inbox.
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Escalates with a diagnosis
Anything bigger lands on our team's desk with a root-cause diagnosis and context attached — resolution starts from answers, not from scratch.
Transparent Plans
Choose your level of care.
Exclusive to clients whose software was built by Stiff Upper Lip. All plans include full institutional knowledge of your codebase.
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Foundation Care
$2,500 / mo
Best for stable, established applications requiring baseline stewardship.
- 10 retained hours / month
- AI on-call monitoring, powered by Devin AI
- Security patching & monitoring
- P1 response within 4 business hours
- Monthly platform reporting
- Monthly advisory calls
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Recommended Growth Care
$4,500 / mo
Best for active products receiving ongoing monthly updates and refinements.
- 15 retained hours / month
- AI on-call monitoring, powered by Devin AI
- Active database optimization
- P1 response within 2 business hours
- Bi-weekly planning updates
- Tested backup recovery SLA
- Upgradeable to Fractional CTO
Frequently Asked Questions
The Practical Details
What does Application Care actually include?
Application Care covers the day-to-day health of your software. That means monitoring performance, fixing bugs, and making small improvements to keep everything running smoothly.
Is Application Care only for software you built?
Yes. Application Care is exclusively available to clients whose software we designed and built. This is what lets us guarantee quality — we already know every line of code, every integration, and every design decision.
What are the response times and SLAs?
Foundation Care includes a 4 business-hour P1 response SLA. Growth Care brings that down to 2 business hours. Because we know your system deeply, our resolution times are significantly faster than a cold-start support team.
Who's watching our platform when your team is off the clock?
Devin is — an AI engineer on our team that monitors your platform around the clock. It triages alerts, investigates failures, and resolves routine issues itself; anything bigger lands on your SUL team's desk with a diagnosis already attached.
What counts as maintenance versus a new project?
Maintenance covers keeping what we built stable, secure, and performant. New project work covers meaningful feature additions or scope changes. We're always transparent about which category a request falls into, and we'll flag it before we act.
How do priorities get set month to month?
We bring them to you. Each month we review your platform — monitoring data, open issues, upcoming needs — and recommend where your retained hours go. You approve or redirect; the analysis is on us.
Can we move between Foundation and Growth?
Absolutely. If you need more support, you can move from Foundation to Growth. If things slow down, you can scale back. We're flexible.
Upgrade Path
Need more than maintenance?
Growth Care keeps the lights on. Upgrade to Fractional CTO and we also take on where your technology goes next — roadmap ownership, advisory calls, and senior technical leadership from the team that already knows your product.
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Technical Roadmap Ownership
We help shape what comes next through quarterly planning, sprint prioritization, and technology recommendations aligned to your growth stage.
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Senior Technical Advisory Access
A 60-minute working session every two weeks and a written update every Friday, from a senior technical lead who knows your product, your architecture, and your business objectives — not a generic consultant.
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One Owner for Every Technology Decision
Roadmap, vendors, architecture, and priorities sit with one senior person who answers for the outcome, backed by the team that built your product.
Looking for a different kind of support?
Application Care is just one part of our post-launch offering. If you're earlier in the journey — or ready to upgrade to a full technical partnership — explore the services below.
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Technology Strategy
Not sure what to build yet — or whether to build at all? We diagnose first, then hand you a roadmap: what to build, what to buy, what to skip.
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AI Integration
Where AI actually fits in your business, built private on our own models — not as a bolt-on demo.
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Ongoing Partnership
Need someone to own your technology decisions? A senior fractional CTO who sits on your leadership team and answers for the roadmap.
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Software Design and Build
You have the idea. You need it built. Discovery through launch, one team — design and engineering together.
